MasterCraft Rentals: FAQs : Frequently Asked Questions

Policies

General policies relevant to our rental practices.

► Rental Rates and other charges

Rental Rates:

Our rates are posted on the availability calendar. Just follow the link "rates and availability" for each property. Mouse over the day in question and it will display the rate. Special rates such as "stay 3 nights and the 4th night is free" or other discounts are posted under each cabin and the availability calendar.

Taxes:

North Carolina sales tax 7.75 %

County occupancy tax 3%

Reservation Processing:

$35.00 reservation fee also applies to cover our credit card processing expense.

Security deposit:

$100 - $300 depending on rental.

Deposits may be paid by cash, MC, VISA, American Express, PayPal, or check. By law we must deposit your security deposit into our trust account. If there is no damage or missing items, it usually will be refunded within 2 weeks but it can take up to 45 days after departure for a refund. If you paid by cash or check, refunds will be via check. If you paid via credit card, the security deposit will be refunded to your card. **You are responsible to pay for damages beyond normal wear and tear or missing items from the cabin.

Pet Charge

Non-refundable $50 charge for pets to cover pest control or cleaning.

Reserving a cabin:

A signed lease and security deposit is requested to hold your reservation. If paying by check or cash, the entire balance is due at least 30 days prior to arrival. If paying by credit card, your card will be charged before check in, including up to 30 days prior to check in.

Moving to another cabin after check in will result in a cleaning charge of $50 for the cabin you vacate unless the reason for moving is something beyond your control.

► What are your general policies?

We rent nightly, weekly, or monthly up to 3 months.

Payment methods:
Master Card, Visa, PayPal, Cashier's Checks and Money Orders Accepted. Personal checks accepted at least 30 days prior to arrival. No personal checks accepted upon arrival.
No smoking inside any of the cabins. If smoking is detected, you will be charged for professional carpet/upholstery/drapes deodorizing.
Absolutely no use of ATV's or horses on any of the properties.
Absolutely NO house parties.
Drive only on designated roadways and parking areas. (No grass)
We are in a high elevation mountain area, thus children should be supervised at all times. It is prohibited to sit or climb on deck rails.
Do not leave children under 18 unattended at property for any reason.
Bad weather: If your vacation is during the winter months please come prepared to drive in snow and ice to reach your unit. It is recommended to drive 4-wheel drive vehicle and bring chains. Refunds will not be given due to road conditions nor do we offer a shuttle service to cabins.
Housekeeping is furnished as part of your rental charge.

► When is Check-In?

Check-in time is after 3 p.m.

You may go directly to your rental.
Please bring a flashlight if arriving after dark.
There is a combination key-box at the cabin.
We will provide you with the combination after signed contract and payment is received.

► When is Check Out?

Check-out is at 11 a.m. prompt. If you want a later check out, we may be able to accommodate your request provided that no new tenants are arriving that same day.

A late checkout fee of $20.00 per hour may be deducted from tenant's security deposit.
It is important to leave on time so housekeeping can prepare the rental for next tenants.

► What if I need to Cancel?

Reserving a cabin means that it is off the market for someone else who may have wanted it at the same time. We do not offer trip insurance and have no way to compensate the cabin owner for the potential loss of business other than from your rent.

If you cancel, you will forfeit your security deposit as a cancellation fee.

We understand emergencies happen. Call us and let us know what is going on so we can work with you.

If for any reason, you are not satisfied with our cabins, you can leave early and will only be charged for the time you stay. We only ask that you give us the opportunity to correct the issue prior to leaving.

► What Furnishings are Supplied?

All units are equipped for basic living including cooking and light housekeeping. All kitchens are equipped with a coffeemaker, microwave, range, and refrigerator. Many have ice makers and dishwashers.

All units have washer, dryer and linens provided. All beds in all units have pillows, bedspreads and blankets.

Every effort has been made to assure accurate descriptions of the property; however, we cannot be responsible for the changes made by the owner to the furnishings or equipment in the homes. All equipment in the unit should be in working order. Please report any equipment problems to the office immediately at 336-877-3366. Every effort will be made to rectify the problem, but we cannot offer a refund due to equipment failure unless it renders the cabin unsafe to occupy. Examples: TV's, VCR's, hot tubs, other appliances.

We also cannot refund your rent because the house floor plan or furnishings are not your preference.

► What is your Pet Policy?

Small dogs (less than 40 lbs), cats or caged pets are allowed at select rentals.

We MUST be notified of any pet at the time your reservation is made.

Note below:

A non-refundable fee of $50.00 per pet will be charged.
The tenant is responsible to remove all pet droppings from rental property.
A fee of $20.00 per hour may be charged for removal.

► What should I bring with me?

Houses come furnished with all bed linens, bath towels, kitchen utensils and everything you need to cook at the cabin.

Our weather is usually mild in the summer (70's & 80's) and cold in the winter (below freezing at night and sometimes in the day) to in-between these temperatures in the spring and fall. It still can be freezing in March/April. DRESS APPROPRIATE for the season! My aunt never listens and ends up borrowing my jacket.

Check our local weather before arriving. Our most common zip codes are 28694 (West Jefferson) and 28640 (Jefferson). Ray's Weather provides good local forecasts. Check it our at www.raysweather.com.

Below are items that you should consider bringing:

Flashlight
Any food items that are of special interest
Paper products and personal toiletries (including soap)
Comfortable walking/hiking shoes
Clothing appropriate for season.
Sunscreen
Long distance calling card if you are not using a cell phone.

► What about housekeeping services?

We furnish checkout housekeeping as part of your rental fee. We ask that you collect all trash and place it in the kitchen trash can or if there is a secure outside can, place it in that trash can.

Also, during your stay, please clean up spills, food or trash both inside and outside the cabin as it occurs. Keeping trash and food cleaned up keeps ants in check.

Privacy

This privacy notice discloses the privacy practices for MasterCraft Rentals. This privacy notice applies solely to information collected and provided to our company.

► Information We Collect and How We Use and Share It

We are the sole owners of the information collected. We only have access to and collect information that you voluntarily give us via email, fax or other direct contact from you. We will use your information to respond to you regarding the reason you contacted us. We will not sell or rent this information to anyone. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request or complete your job. Unless you ask us not to, we may contact you via email in the future for information on completed or current jobs, to tell you about new services we may provide, make billing inquiries, or to inform you of changes to our policies.

► Your Access to and Control over Your Personal Information

You may opt out of any future contacts from us at any time. By contacting us by email or phone given on this web site, you can at any time see what data (if any) we have about you,

change and/or correct any data we have about you,

have us delete any data we have about you,

express any concern you have about our use of your data.

► Information Security

We take precautions to protect your information. When you submit sensitive information, your information is protected both online and offline. Only employees who need the information to perform a specific job are granted access to personally identifiable information. The computers and servers in which we store personally identifiable information are kept in a secure environment. All documents are kept confidential, and are shredded and disposed securely.