FAQs

Charges & Fees:   ^

• Holiday/Peak Season Rates apply for holidays, July and October. Rates are subject to change without notice.
• 7 % sales tax + 3% occupancy tax. A small reservation fee also applies. $100 - $300 security deposit depending on rental. Deposits may be paid by cash, MC, VISA PayPal, or check. Please be aware that by law we must deposit your security deposit and it can take up to 45 days after departure for a refund check to be issued.
• You are responsible to pay owner for damages or missing items above normal wear & tear.
• Signed lease and 50% of rental amount is requested to hold reservation. Balance due 30 days prior to arrival. Less than 30 day requires amount to be paid in full If you request to move to another cabin, a fee will be charged.
• Housekeeping Services: We are pleased to offer the added convenience of housekeeping services during your stay or at checkout. Minimum of $40.00 will be deducted from your deposit. Call our office for additional details. We will take care of everything.

Check-In:   ^

• Check-in time is after 3 p.m.
• You may go directly to your rental. Please bring a flashlight if arriving after dark to your rental.
• There is a keybox on the cabin door (or on gate if driveway is gated).
• Keybox instructions for keybox: Call the office

Check-out:   ^

• Check-out is at 11 a.m. prompt.
• A late checkout fee of $20.00 per hour may be deducted from tenant’s security deposit.
• It is important to leave on time so housekeeping can prepare the rental for next tenants.

Cancellation:  ^

• If property is re-rented for the same period as your lease, you will receive a refund of advance rents paid less a $45 processing fee.
• If property is not re-rented for the same period, tenant will not be entitled to reimbursement for any advance rent period.

Furnishings:   ^

• All units are equipped for basic needs including cooking and light housekeeping. All kitchens are equipped with a coffeemaker, microwave, range, and refrigerator. Many have icemakers and dishwashers.
• All units have washer, dryer and linens provided. All beds in all units have pillows, bedspreads and blankets.
• Every effort has been made to assure accurate descriptions of the property; however, we cannot be responsible for the changes made by the owner to the furnishings or equipment in the homes. All equipment in the unit should be in working order.
• Please report any equipment problems to the office immediately at 336-877-3366. Every effort will be made to rectify the problem, but we cannot refund any amount of money due to a breakdown. Examples: TV’s, VCR’s, hot tubs, other appliances.
• We also are not responsible for refunding due to the home not being decorated or accommodated to your personal taste.

Pet policy:   ^

• Pets are allowed at select rentals.
• We MUST be notified of pet at time of reservation.
• A non-refundable fee of $50.00 per pet will be charged.
• The tenant is responsible to remove all pet droppings from rental property.
• A fee of $20.00 per hour may be charged for removal.

Hot Tub Use:   ^

• We are not responsible for any neglect or misuse of hot tubs.
• Children under 12 years old are NOT ALLOWED in hot tubs.
• Hot tub covers must be secured over the hot tub at ALL TIMES not in use.
• We have the chemicals set appropriately for the hot tub upon your arrival. Do Not make any other adjustments to include other chemicals, changing filter or adding water.
• Contact our office if you have any concerns or if hot tub temperature falls below 70 degrees.
• Do not use hot tub if temperature is below 70 degrees: this will change chemicals and they could be ineffective. Adding water to hot tub will also change chemicals and could render them ineffective.
• DO NOT place any items in hot tub including cups, bags, books, cigarettes, etc. They can clog the filter causing damage which you will be responsible for extra cleaning/repairs.
• A $ 20 charge will be deducted from your deposit for cleaning the hot tub. This is to insure that the Hot Tubs are properly cleaned and that measures are taken to insure proper sanitation is taken place.

General:   ^

• Two night minimum required.
• Holiday and Peak Seasons may require 3-night minimum with some cabins requiring a week minimum in high season.
• Weeks run Friday-to-Friday or Sunday-to-Sunday.
• Master Card, Visa, PayPal, Cashier’s Checks and Money Orders Accepted. No personal checks accepted upon arrival.
• No smoking inside the house. If smoking is detected, you will be charged for professional carpet/upholstery/drapes deodorizing.
• Propane refills for gas grill are tenants responsibility.
• Long distance calls with calling card only.
• After hours lock-out calls to locksmith and related expenses is tenant’s responsibility.
• We reserve the right to substitute homes if circumstances require.
• Absolutely no use of ATV’s/ horses on property.
• Renters must approve with rental agency having groups visit rental cabin during occupancy to include but not be limited to reunions, weddings, and receptions. If approved additional charges will apply.
• Absolutely NO house parties.
• Drive only on designated roadways and parking areas. (No grass)
• We are in a high elevation mountain area, thus children should be supervised at all times. It is prohibited to sit or climb on deck rails.
• Do not leave children under 18 unattended at property for any reason.
• Bad weather: If your vacation is during the winter months please come prepared to drive in snow and ice to reach your unit. It is recommended to drive 4-wheel drive vehicle and bring chains. Refunds will not be given due to road conditions nor do we offer a shuttle service to cabins.

What to bring?   ^

• Flashlight
• Any food items that are of special interest
• Personal toiletries (including soap)
• Comfortable walking/hiking shoes, bathing suit
• Golf clubs, Fishing poles
• Sunscreen
• Camera
• Long distance calling card

Housekeeping Services: We are pleased to offer the added convenience of housekeeping services during your stay or at checkout. Minimum of $40.00 will be deducted from your deposit. Call our office for additional details. We will take care of everything. Enjoy the serenity and beauty the High Country has to offer, because MasterCraft does not want you to do anything but Relax.

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